This award will be granted to a team working in a hospital or medical university in the United Arab Emirates, in honor of their achievements in promoting Caring Like Family culture and improving performance of the hospital services or clinical educational services. To qualify for the Best Healthcare Initiative Award, the organization must demonstrate the following:
Gold Initiative:
Silver Initiative:
Bronze Initiative:
| Domain | Evaluation Criteria Description |
|---|---|
|
Distinguished Patient Care |
Providing a health service that considers the patient’s needs under the slogan “Caring Like Family” while ensuring the patient and his family are fully aware of his health condition and any medical decision related to the patient. |
|
Evidence-based Healthcare Practices
|
Providing evidence-based healthcare on published scientific literature evidence that enables health service providers to evaluate and improve the care provided to the patient. |
|
Effective Communication
|
(a). Effective communication with the patient and his family that respects the patient’s culture and wishes.
(b). Communicating with all hospital staff to coordinate integrated medical care |
|
Professional Commitment
|
(a). Commitment to the highest standards of professionalism, ethics and personal responsibility that deserve the trust that the patient and his family place in health service providers.
(b). Preserving the confidentiality of patient information and avoiding unintentional disclosure. (c). Dealing in a positive way with controlling feelings and emotions and not showing them to those around him in a way that guarantees preserving the feelings of patients and their families |
|
Flexibility, Agility and Adaptability
|
The health service provider must be able to adapt to sudden, rapid changes that may occur in society (such as the Corona pandemic) and be able to make decisions under any pressure. |
|
Empathetic Care |
(a). Providing health services with empathy and compassion without discrimination based on culture, race, religion, age, disability, social and economic status, or education.
(b). Dealing with patients, their families, and the work team in a manner appropriate to professional ethics. (c). Actively listens to patients, their families, and the work team, and seeks to understand different points of view and ideas. (d). Helps create a work environment full of empathy and compassion to reassure patients, their families, and members of the medical team. |
|
Patient and Family Education
|
To be keen to educate the patient and his family about his health condition and what he should do and avoid during and after receiving the health service. |
|
Teamwork |
(a). Appreciates the role and contribution of each member of the medical and non- medical team.
(b). It contributes to enhancing the effectiveness of the work team in cooperation and information exchange. (c). Gives priority to the needs of the patient and his family. |
|
Innovation |
(a). Providing innovative solutions that contribute to improving the medical service.
(b). Provide ideas and suggestions that work to maximize the available resources to improve the quality of medical service. |
|
Social Responsibility
|
Ensuring the effective use of resources without waste, while spreading awareness of preserving them. |
